FAQs
If you have any other inquiries, please don't hesitate to reach out—we’re happy to assist
How can I get assistance if I need it?
In case you need assistance regarding your order or in any situation you can always contact us via our contact form here. If you need assistance regarding a placed order, please include the order number in the message to help us process your request faster.
What payment methods are accepted?
Our accepted payment methods appear at the bottom of our website. You can always check there the available payment methods.
Is buying on-line safe?
Yes, buying online is safe when you shop from trusted websites like ours. Our payment process is secure, and we ensure that all transactions are handled with the utmost care. If you have any concerns, feel free to contact our customer service team, and we’ll be happy to assist you.
How do I access my digital product after purchase?
You’ll receive an email with a download link immediately after your payment is confirmed. You can download your item two (2) times from the link.
Can I cancel or modify my order after placing it?
Digital products cannot be canceled once the download link has been sent. We recommend double-checking all the details of your order before placing it.
Can I return or exchange an item from my order?
Digital products are non-refundable unless defective.
What should I do if I receive defective file?
If you encounter any issues with your download, please contact us via our contact form here (recommended). If that’s not convenient, you can also email us at sciencebrilliants@gmail.com and we will help you resolve the problem quickly.
We kindly ask you to include the order number in the message to help us process your request faster.